Linda Luna

24-hour Cancellation policy

 

You & your appointments are very important to the team here at Linda Luna Esthetics. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee each time.

 

Here is our general breakdown of cancellation fees:

 

• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)

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•  ‘NO SHOWS’ will be charged 100% of service amount

 

• Appointments made within a 24-hour period (day of) that need to cancel must do so within 2 hours of said appointment or will be charged 50% of service price

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• Any multiple services, groups, or combos must be held with a credit card and will be charged 100% of all services if canceled with less than 24 hour notice

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• If 2 or more appts are No Call/No Show cancellations, no future appointments will be accepted.  

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• If you are late 2 or more times for your appointments, a deposit will be requested at time of booking next appointment.

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• *As a courtesy, we do call (text & email) to confirm the date and time 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.

• Please note that you cannot reply to the automated reminder text messages to cancel any appointment, you must call (321-914-5654)to cancel.